Privacy Policy
Plimmer & Co (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit the Plimmer & Co website, contact us, make an enquiry, interact with us through social media, purchase an item from us through Etsy, sign up to receive communications from us, or otherwise interact with our business.
We aim to keep this policy clear and straightforward. If you have any questions about how we use your personal information, please contact us using the details at the end of this policy.
1. Who we are
Plimmer & Co is the data controller responsible for your personal information.
Business name: Plimmer & Co
Business address: 34 Hill Road, Rochester, Kent ME1 3NN
Email: info@plimmerandco.co.uk
Telephone: 07866 569028
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are responsible for deciding how and why your personal information is processed.
2. Information we collect
The information we collect depends on how you interact with Plimmer & Co.
Information you provide to us
This may include:
your name;
email address;
telephone number;
information you provide when contacting us or making an enquiry;
information relating to an item you are interested in;
your marketing preferences; and
any other information you voluntarily provide to us.
If you purchase an item from Plimmer & Co through Etsy, Etsy may collect and process information required to process your order, payment and delivery. We may receive certain information from Etsy that is necessary to fulfil your order and provide customer service.
Information collected automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, depending on how our website is configured and the choices you make.
This may include:
IP address;
browser and device information;
operating system;
approximate location;
pages visited;
how you interact with our website;
referring website;
date and time of visits; and
information relating to website performance.
Where required by law, we will ask for your consent before using non-essential cookies or similar tracking technologies.
3. How we use your information
We may use your personal information to:
respond to enquiries and requests;
communicate with you about items you are interested in;
provide customer service;
fulfil and manage orders placed through Etsy;
arrange delivery where this is our responsibility;
maintain and administer our website;
improve our website, products and services;
understand how visitors use our website;
maintain appropriate business and financial records;
prevent fraud, misuse or security issues;
send marketing communications where we are permitted to do so; and
comply with our legal and regulatory obligations.
We will only use your personal information where we have a lawful basis to do so and in accordance with applicable data protection law.
4. Our legal bases for using your information
Data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following:
Contract
We may need to use your information to enter into or perform a contract with you, including where necessary to fulfil an order placed through Etsy.
Legal obligation
We may process personal information where necessary for us to comply with a legal or regulatory obligation, including accounting and tax requirements.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include responding to enquiries, administering our website, maintaining business records, improving our services and preventing fraud or misuse.
Consent
Where required, we will ask for your consent before processing your information for a particular purpose.
Where we rely on consent, you can withdraw your consent at any time.
5. Buying from Plimmer & Co through Etsy
Plimmer & Co currently sells products through Etsy rather than directly through our website.
When you purchase an item from us through Etsy, Etsy processes your order and payment information in accordance with its own privacy policies and terms.
We may receive information from Etsy that is necessary for us to fulfil your order, communicate with you about your purchase, arrange delivery and meet our legal obligations.
We do not normally have access to or store your complete payment card details.
For more information about how Etsy processes personal information, please refer to Etsy's privacy policy.
6. Sharing your information
We do not sell or rent your personal information.
We may share relevant personal information with trusted third parties where necessary to operate our business, fulfil orders or provide services.
These may include:
Etsy, where relevant to purchases made through our Etsy shop;
website hosting and technology providers, including IONOS;
delivery and courier companies where necessary to fulfil an order;
email and marketing service providers;
website analytics providers, where used;
professional advisers;
fraud prevention and security providers; and
government, regulatory or law-enforcement bodies where we are legally required to do so.
We only provide third parties with information that is reasonably necessary for them to provide their services or fulfil their legal obligations.
7. International transfers
Some of the organisations we use, including technology, website hosting or online service providers, may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection in accordance with applicable data protection law.
Where relevant, this may include using adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another legally recognised transfer mechanism.
8. Marketing communications
We may occasionally send information about Plimmer & Co, including new pieces, collections, events, offers or other news.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by:
clicking the unsubscribe link in our emails; or
contacting us at info@plimmerandco.co.uk.
Opting out of marketing communications will not prevent us from sending important service messages relating to an enquiry or transaction where necessary.
9. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device which can help a website function correctly, remember preferences and understand how the website is used.
Depending on how our website is configured, cookies may include:
Strictly necessary cookies
These are required for the website to function properly, maintain security or provide essential website features.
Analytics cookies
These may help us understand how visitors use our website and improve its performance.
Where consent is required, these cookies will only be used after you have provided consent.
Marketing and advertising cookies
Where used, these may help us understand browsing activity or measure the effectiveness of advertising.
Where consent is required, these cookies will only be used with your consent.
You can manage cookies through the cookie settings provided on our website and through your browser settings.
We will not treat simply continuing to browse our website as consent to non-essential cookies where consent is required.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, reporting and regulatory requirements.
The appropriate retention period depends on the type of information and why we need it.
For example, information relating to purchases may need to be retained for longer than information provided through a general website enquiry.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal data breach that is subject to a legal notification requirement, we will take the appropriate steps required by applicable law.
12. Your rights
Under applicable UK data protection law, you may have rights in relation to your personal information, including the right to:
request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain types of processing, including processing based on legitimate interests;
receive certain personal information in a portable format; and
withdraw consent where we rely on consent as our lawful basis.
These rights are not absolute and certain legal exceptions may apply.
If you wish to exercise one of these rights, please contact us using the details below.
We may need to verify your identity before completing a request. We will normally respond within the time period required by applicable data protection law.
13. Complaints
We hope that we can resolve any questions or concerns you may have about how we use your personal information.
Please contact us in the first instance:
Email: info@plimmerandco.co.uk
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe that your personal information has not been handled appropriately.
14. Third-party websites
Our website may contain links to third-party websites, including Etsy and social media platforms.
These websites operate independently from Plimmer & Co and have their own privacy policies and terms.
We are not responsible for the privacy practices or content of third-party websites, and we recommend that you review their privacy policies before providing them with personal information.
15. Children's privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes. If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate steps.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal and regulatory requirements.
Any changes will be posted on this page and the “Last updated” date will be amended.
We recommend checking this page periodically to ensure that you are aware of how we use your personal information.
17. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Plimmer & Co
34 Hill Road
Rochester
Kent
ME1 3NN
Email: info@plimmerandco.co.uk
Telephone: 07866 569028
Last updated: 7 October 2026